Refund policy

At our brand, we are committed to ensuring the highest level of satisfaction with our professional recovery products. If you are not entirely satisfied with your purchase, we provide a structured process for returns and refunds in accordance with the following terms:

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Return Window: The request for a return must be initiated within 30 calendar days from the date of delivery.

  • Product Condition: Items must be returned in their original, unused condition and show no signs of wear or alteration.

  • Packaging: All products must be returned in their original packaging, including all internal protective materials, accessories (e.g., charging cables, wrist bands, or massage balls), and instructional manuals.

2. Non-Returnable Items

For hygiene and safety reasons, products that show visible signs of use or items returned without their original components and packaging may be denied a refund or subject to a restocking fee.

3. Return Process

  • Initiation: To begin a return, please contact our Customer Support team with your order number and reason for return.

  • Authorization: Once approved, you will receive a Return Merchandise Authorization (RMA) number and the designated return shipping address.

  • Shipping: Customers are responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Inspection and Approval

  • Upon receipt of the returned package, our quality assurance team will inspect the items to ensure they meet the eligibility criteria.

  • We will notify you via email regarding the approval or rejection of your refund based on the inspection results.

5. Refunds

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

  • Please note that shipping fees paid at the time of purchase are non-refundable.

  • Processing times for refunds may vary depending on your financial institution, typically ranging from 5 to 10 business days.

6. Damaged or Defective Goods

  • In the event that a product arrives damaged or exhibits a manufacturing defect (such as electrical failure in the hand massager), please notify us within 48 hours of receipt.

  • Upon verification, we will provide a prepaid return label and issue a full refund or a replacement at no additional cost to you.

7. Contact Information

For all inquiries regarding returns and refunds, please reach out to our support department through our official contact portal.